Shipping Insurance

Eligible shipments created using Ya'Mar's integrated shipping services are automatically covered by shipment insurance currently provided through ParcelGuard. Shipping insurance helps protect eligible shipments against certain covered losses or damage that may occur while the package is in transit.

ParcelGuard is an independent third-party shipment insurance provider. Ya'Mar is not the insurer and does not determine insurance eligibility, coverage, exclusions, claim approvals, reimbursement amounts, or claim outcomes.

What is ParcelGuard?

ParcelGuard is a third-party shipping insurance provider that helps protect eligible shipments against covered loss or damage while packages are in transit. Insurance coverage is automatically applied to eligible shipments created through Ya'Mar's approved shipping system. Coverage is subject to ParcelGuard's eligibility requirements, coverage limitations, exclusions, documentation requirements, and applicable terms and conditions.

For more information about ParcelGuard, visit:

ParcelGuard Terms & Conditions:
https://www.parcelguard.com/terms/

Are All Shipments Automatically Insured?

Eligible shipments created through Ya'Mar's integrated shipping services are automatically covered by ParcelGuard shipment insurance. Coverage applies only to eligible shipments and remains subject to ParcelGuard's terms, exclusions, coverage limits, and claims requirements. Coverage may not apply if shipment requirements are not met or if the shipment falls within an excluded category.

What Does ParcelGuard Generally Cover?

Depending on the circumstances and eligibility requirements, ParcelGuard may provide coverage for qualifying shipments that experience:

Loss during transit
Damage during transit
Certain carrier-related shipping incidents
Eligible shipments that cannot be successfully delivered due to covered events

Coverage varies depending on the shipment, carrier, destination, declared value, documentation provided, and ParcelGuard's applicable terms.

What Isn't Covered?

Certain shipments, products, or situations may not be eligible for insurance coverage.

Examples may include:

Prohibited or restricted items
Fraudulent transactions
Improper packaging
Damage caused before shipment
Ordinary wear and tear
Incorrect addresses supplied by the sender or buyer
Certain high-risk products
Shipments excluded under ParcelGuard's terms and conditions

Additional exclusions may apply.

Signature Requirements

Some high-value shipments may require Signature Confirmation or Adult Signature Confirmation in order to remain eligible for insurance coverage.

Failure to purchase required signature services for eligible shipments may affect insurance coverage or claim eligibility.

Required Documentation

If an insurance claim is submitted, ParcelGuard may require supporting documentation before reviewing the claim.

Depending on the claim, documentation may include:

Order information
Tracking information
Shipping label information
Proof of shipment
Proof of delivery
Photos of the package and damaged item
Photos of the shipping label
Proof of value, such as invoices or receipts
Communication regarding the shipment
Any additional information reasonably requested during the claims process

Failure to provide requested documentation may delay or prevent claim approval.

Claim Deadlines

Insurance claims should be submitted as soon as reasonably possible after a shipment is lost or damaged.

Claim eligibility and filing deadlines are determined by ParcelGuard and may vary depending on the carrier, shipment type, destination, and nature of the claim.

Claims submitted after applicable deadlines may not qualify for coverage.

How Do Insurance Claims Work?

If an eligible shipment is lost or damaged during transit:

Report the issue through Ya'Mar if applicable.
Retain all packaging materials and damaged items until instructed otherwise.
Provide any requested documentation.
Cooperate with any investigation conducted by Ya'Mar, the carrier, or ParcelGuard.
ParcelGuard will review the claim in accordance with its applicable terms and conditions.

Insurance claim approval is determined solely by ParcelGuard.

ParcelGuard Insurance vs. Ya'Mar Shield

Although both programs help protect marketplace transactions, they serve different purposes.

ParcelGuard Insurance

ParcelGuard protects eligible shipments against certain covered shipping-related losses or damage that occur while a package is in transit. Insurance claims are administered by ParcelGuard and are subject to ParcelGuard's coverage requirements, exclusions, documentation requirements, and claims procedures.

Ya'Mar Shield

Ya'Mar Shield is Ya'Mar's Buyer and Seller Protection program. It helps resolve eligible marketplace issues such as items that are not received, significantly not as described, damaged on arrival, certain qualifying returns, disputes, and other situations covered under the Ya'Mar Shield Protection Policy. Ya'Mar Shield is not shipping insurance and does not replace ParcelGuard insurance. Likewise, ParcelGuard insurance does not replace, expand, or guarantee coverage under Ya'Mar Shield. A shipment may qualify under one program, both programs, or neither program depending on the circumstances.

Important Information

ParcelGuard is an independent third-party insurance provider.

Ya'Mar is not the insurer and does not make insurance coverage decisions, determine claim eligibility, approve or deny claims, establish reimbursement amounts, or interpret ParcelGuard's insurance policies.

All insurance claims are subject to ParcelGuard's applicable terms, conditions, exclusions, coverage limits, documentation requirements, and claims procedures.

Helpful Links

ParcelGuard Terms & Conditions
https://www.parcelguard.com/terms/