Effective Date: May 20, 2026

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This Shipping & Delivery Policy (“Policy”) is incorporated by reference into the Ya’Mar Terms of Service and applies to all users of the Ya’Mar Marketplace application, website, and related services (collectively, the “Platform”).

By purchasing, selling, shipping, fulfilling, delivering, importing, exporting, or otherwise participating in transactions through the Platform, users agree to comply with this Policy and all incorporated Terms and Policies.

Ya’Mar LLC (“Ya’Mar,” “we,” “us,” or “our”) may update this Policy periodically for operational needs, shipping integration updates, fraud prevention purposes, payment processor requirements, customs obligations, carrier requirements, marketplace integrity, legal compliance, or Platform security purposes. Continued use of the Platform after updates constitutes acceptance of the revised Policy where permitted by law.

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1. Purpose of This Policy

This Policy governs shipping standards, delivery expectations, fulfillment requirements, tracking obligations, carrier integrations, customs processing, shipment disputes, delivery investigations, shipping restrictions, operational protections, and shipping-related marketplace requirements for transactions completed through the Platform.

This Policy operates together with the Ya’Mar Terms of Service, International Shipping Policy, Returns & Refund Policy, Ya’Mar Shield Protection Policy, Seller Standards Policy, and all other incorporated Platform Policies.

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2. Shipping Services and Carrier Integrations

Shipping labels, postage calculations, carrier integrations, tracking systems, address verification systems, shipment processing systems, customs-related services, and shipping workflow tools may be facilitated through third-party providers including ShipEngine and affiliated carrier partners.

Available shipping services, delivery timelines, carrier options, estimated delivery windows, shipping costs, and fulfillment workflows may vary depending on:

• Buyer location

• Seller location

• Package size

• Package weight

• Delivery method

• Carrier availability

• Customs requirements

• Geographic restrictions

• Weather conditions

• Operational limitations

• Applicable law

Ya’Mar does not guarantee uninterrupted carrier availability, uninterrupted shipping integrations, estimated delivery dates, carrier performance, or operational availability of third-party shipping systems outside Ya’Mar’s reasonable control.

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3. Seller Shipping Responsibilities

Sellers are solely responsible for:

• Shipping orders within stated handling times

• Providing accurate package information

• Using lawful shipping methods

• Providing accurate tracking information

• Packaging items appropriately

• Complying with shipping restrictions

• Complying with customs requirements

• Complying with dangerous goods laws

• Shipping lawful inventory only

• Ensuring delivery addresses are properly processed

• Cooperating during shipment investigations

Sellers must not intentionally delay shipments, manipulate tracking information, falsely mark orders as shipped, falsify delivery records, misuse shipping labels, bypass approved shipping workflows where required, or engage in deceptive fulfillment practices. For international shipments, sellers must provide accurate customs declarations, declared values, package weights, package dimensions, countries of origin, and Harmonized System (HS) tariff classification codes. Failure to provide accurate customs information may result in customs holds, shipment delays, denied claims, additional fees, account restrictions, withheld payouts, loss of Platform protections, or other enforcement actions. Ya’Mar reserves the right to remove listings, restrict sellers, suppress visibility, hold payouts, impose reserves, restrict categories, reverse payouts, or suspend accounts where seller shipping performance negatively impacts customer trust, fraud prevention systems, payment processor relationships, customer service standards, operational reliability, marketplace integrity, or Platform reputation.

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4. Buyer Responsibilities

1. Buyer Responsibilities

Buyers are solely responsible for:

• Providing accurate shipping addresses

• Providing lawful recipient information

• Monitoring shipment tracking

• Reviewing shipping disclosures before purchase

• Cooperating during shipping investigations

• Complying with applicable import laws and destination-country requirements

For Delivered Duty Paid (DDP) shipments, eligible duties, taxes, VAT, GST, brokerage fees, customs processing fees, and similar import-related charges may be displayed separately during checkout and collected before shipment when available.

For Delivered at Place (DAP) shipments, buyers may remain responsible for duties, taxes, VAT, GST, brokerage fees, customs charges, governmental assessments, and similar import-related costs imposed by the destination country.

Buyers remain responsible for losses arising from inaccurate addresses, failed delivery attempts, refusal to accept shipments, import restrictions, customs noncompliance, unpaid customs charges applicable to DAP shipments, violations of applicable law, or other circumstances outside Ya'Mar's reasonable control.

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5. Handling Times and Shipment Processing

Sellers are expected to process and ship orders within the handling time disclosed in the listing or otherwise communicated during checkout.

Estimated delivery dates are estimates only and are not guaranteed unless expressly stated otherwise by Ya’Mar.

Shipping timelines may be affected by:

• Carrier delays

• Weather disruptions

• Customs inspections

• Operational outages

• Fraud prevention reviews

• Peak shipping periods

• Labor disruptions

• International processing delays

• Payment verification reviews

• Security reviews

• Events outside Ya’Mar’s reasonable control

Ya’Mar reserves the right to delay shipment processing, hold transactions, freeze payouts, or restrict accounts where reasonably necessary for fraud prevention, payment reviews, customs compliance, operational protection, marketplace integrity, or legal compliance.

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6. Tracking Requirements

Tracking information may be required for eligible transactions, Ya’Mar Shield protections, Seller Protection eligibility, payout releases, dispute handling, fraud prevention reviews, or operational protection measures.

Tracking systems may include:

• Carrier scans

• Delivery confirmations

• Signature confirmations

• GPS delivery data

• Customs scans

• Operational tracking records

Sellers remain solely responsible for ensuring tracking information is accurate, valid, and properly uploaded through approved Platform systems where required.

Invalid tracking information, manipulated scans, false delivery confirmations, or shipment fraud may result in:

• Denied Seller Protection

• Payout holds

• Reserve requirements

• Transaction reversals

• Account restrictions

• Permanent suspension

• Legal enforcement

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7. Delivery Confirmation and Non-Delivery Claims

Orders may be considered delivered when carrier systems indicate successful delivery, signature confirmation, delivery scans, delivery photographs, pickup confirmation, GPS confirmation, or equivalent delivery evidence through approved carrier systems.

If a buyer believes an order was not received despite delivery confirmation, the buyer generally must contact Ya’Mar Support within forty-eight (48) hours after delivery status appears unless otherwise required by law.

Ya’Mar may require supporting evidence including:

• Carrier communications

• Delivery photographs

• Address verification

• Police reports where appropriate

• Communications between users

• Additional documentation reasonably necessary for investigations

Ya’Mar reserves the right to investigate non-delivery claims, preserve evidence, cooperate with carriers, cooperate with payment processors, cooperate with law enforcement agencies, or deny claims where fraud indicators or insufficient evidence exist.

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8. Lost, Delayed, or Damaged Shipments

Lost, delayed, damaged, incomplete, misdelivered, or operationally disrupted shipments may qualify for limited protections under the Ya’Mar Shield Protection Policy depending on:

• Tracking information

• Available evidence

• Carrier records

• Shipment timelines

• Fraud prevention reviews

• Platform Policies

• Applicable law

Ya’Mar does not guarantee reimbursement for all shipping-related losses.

Carrier investigations, insurance reviews, operational reviews, customs processing, fraud investigations, or payment processor reviews may delay resolution timelines.

Users remain solely responsible for cooperating during investigations and providing requested documentation.

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9. Incorrect Addresses, Refused Deliveries, and Returned Shipments

1. Incorrect Addresses, Refused Deliveries, and Returned Shipments

Buyers remain solely responsible for ensuring shipping addresses are accurate before purchase completion.

Ya'Mar is not responsible for losses arising from:

• Incorrect addresses

• Failed delivery attempts

• Undeliverable packages

• Expired pickup windows

• Address formatting errors submitted by users

• Unauthorized rerouting requests

• Delivery instruction errors

International shipments that are refused by the buyer, returned by customs authorities, denied entry into the destination country, abandoned during customs clearance, held due to unpaid customs obligations, or returned due to inaccurate customs information may incur additional charges.

Such charges may include:

• Return shipping costs

• Brokerage fees

• Customs processing fees

• Governmental assessments

• Carrier administrative fees

• Storage charges

• Disposal fees

• Redelivery fees

• Other charges assessed by carriers, customs authorities, logistics providers, or governmental agencies

Where permitted by law, these costs may be deducted from refunds, charged to the responsible party, recovered through the Platform, or otherwise collected by Ya'Mar, participating carriers, customs partners, logistics providers, or payment processors.

Refused shipments, abandoned shipments, customs refusals, customs-returned shipments, denied imports, carrier disposal events, or unclaimed packages may not qualify for refunds or reimbursement eligibility depending on the circumstances and applicable Platform Policies.

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10. International Shipping and Customs

1. International Shipping and Customs

International shipping is currently supported between eligible users located in the United States and Canada. Users located in the United Kingdom may access the Platform but may be limited to domestic shipping services only.

Eligible international shipments may utilize Delivered Duty Paid (DDP) shipping services. For DDP shipments, estimated customs duties, import taxes, VAT, GST, brokerage fees, customs processing fees, and similar import-related charges may be calculated and displayed separately during checkout when available.

Certain sellers may be permitted to offer Delivered at Place (DAP) shipping services where supported by Platform functionality and where buyers are provided applicable duty, tax, customs, or import cost information before purchase. For DAP shipments, buyers may remain responsible for duties, taxes, VAT, GST, brokerage fees, customs charges, governmental assessments, and similar import-related costs imposed by the destination country.

International shipments may involve:

• Customs inspections

• Customs declarations

• HS tariff classifications

• Import duties

• VAT or GST obligations

• Brokerage fees

• Carrier surcharges

• Export controls

• Border inspections

• Regulatory processing

• Governmental reviews

Sellers are solely responsible for providing accurate customs declarations, item descriptions, declared values, package information, countries of origin, and Harmonized System (HS) tariff classification codes.

Ya'Mar may provide HS code lookup tools, category mappings, customs assistance tools, automated suggestions, or similar functionality for convenience only. Sellers remain solely responsible for verifying the accuracy of customs information submitted through the Platform.

Customs delays, customs inspections, border reviews, governmental actions, import restrictions, export restrictions, customs holds, customs seizures, sanctions reviews, carrier refusals, and regulatory actions remain outside Ya'Mar's reasonable control.

Unless otherwise required by law, duties, taxes, VAT, GST, brokerage fees, customs processing fees, carrier surcharges, governmental assessments, currency conversion costs, shipping charges, and similar cross-border fees may be non-refundable once incurred, assessed, processed, collected, or remitted.

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11. Shipping Restrictions and Prohibited Shipments

Users may not ship prohibited items, dangerous goods, unlawful products, counterfeit goods, hazardous materials, restricted inventory, or shipments prohibited under applicable laws, customs laws, carrier restrictions, or Platform Policies.

Certain items may be restricted based on:

• Carrier limitations

• Dangerous goods laws

• Customs restrictions

• Geographic restrictions

• Payment processor requirements

• Fraud prevention concerns

• Marketplace integrity concerns

• Platform operational concerns

Users remain solely responsible for ensuring that shipments comply with all applicable laws and carrier requirements.

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12. Fraud Prevention and Automated Systems

Ya’Mar may use automated systems, AI-assisted moderation systems, fraud detection technologies, behavioral analysis tools, machine learning systems, image analysis systems, shipment monitoring systems, risk-scoring systems, and operational monitoring systems to investigate shipment activity, review disputes, detect suspicious activity, evaluate delivery risks, enforce Platform Policies, and protect marketplace integrity.

Certain moderation, fraud prevention, shipment review, payout review, or enforcement decisions may involve automated systems.

Ya’Mar reserves the right to:

• Delay shipments

• Freeze transactions

• Hold payouts

• Restrict accounts

• Require signature confirmation

• Require additional verification

• Preserve shipment records

• Investigate suspicious activity

• Cooperate with carriers

• Cooperate with payment processors

• Cooperate with customs authorities

• Cooperate with regulators

• Cooperate with law enforcement agencies

where reasonably necessary for fraud prevention, legal compliance, customs compliance, operational protection, payment processor obligations, marketplace integrity, or Platform security.

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13. Financial Responsibility and Recovery Rights

Payments, refunds, reserves, payout processing, fraud reviews, and shipping-related financial services may involve third-party providers including Stripe and affiliated service providers.

Where permitted by law, users authorize Ya’Mar and its payment processors to recover unpaid shipping charges, customs duties, VAT obligations, brokerage fees, carrier surcharges, insufficient postage charges, dimensional weight adjustments, address correction fees, return shipping costs, dispute costs, processing adjustments, penalties, operational losses, or related amounts from balances, reserves, payouts, linked payment methods, bank accounts, funding sources, or future transactions associated with the account.

Recovery rights survive account suspension, restriction, closure, termination, disputes, chargebacks, or attempts to remove payment methods from the Platform. 

For international transactions, users additionally authorize Ya'Mar and its payment processors to recover customs duties, import taxes, VAT, GST, brokerage fees, customs processing fees, carrier surcharges, customs adjustments, return shipping charges, governmental assessments, customs-related penalties, storage fees, disposal fees, and related amounts arising from inaccurate customs declarations, inaccurate HS codes, inaccurate declared values, inaccurate countries of origin, customs enforcement actions, carrier adjustments, import/export violations, regulatory actions, or other customs-related obligations where permitted by law and applicable Platform Policies.

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14. Marketplace Role and Limitation of Liability

Ya’Mar operates as a marketplace platform and not as a shipping carrier, freight forwarder, customs broker, logistics provider, insurer, or postal operator.

To the fullest extent permitted by law, Ya’Mar is not responsible for:

• Carrier failures

• Customs delays

• Lost shipments

• Stolen packages

• Weather disruptions

• Operational outages

• Government actions

• Border inspections

• Delivery delays

• Delivery failures

• Third-party service failures

• Customs seizures

• Carrier misconduct

• Indirect damages

• Consequential damages

• Lost profits

• Business interruption

• User conduct

Users acknowledge that shipping and international logistics involve risks outside Ya’Mar’s reasonable control.

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15. Survival

Sections relating to payments, taxes, customs obligations, dispute handling, fraud prevention, collections activity, recovery rights, arbitration, liability limitations, chargebacks, enforcement rights, and Platform protections survive account suspension, restriction, closure, or termination.

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16. Policy Updates

Ya’Mar may update this Policy periodically for operational changes, carrier integrations, customs requirements, fraud prevention measures, shipping restrictions, legal compliance obligations, marketplace integrity protections, payment processor requirements, or Platform security purposes.

Updated versions become effective upon posting within the Platform or on Ya’Mar’s website. Continued use of the Platform after updates constitutes acceptance of the revised Policy where permitted by law.

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17. Contact Information

Ya’Mar LLC-Shipping & Marketplace Support
📧 support@yamarapp.com

Ya’Mar LLC
United States