Effective Date: May 20, 2026

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This Returns & Refund Policy (“Policy”) is incorporated by reference into the Ya’Mar Terms of Service and applies to all users of the Ya’Mar Marketplace application, website, and related services (collectively, the “Platform”).

By purchasing, selling, shipping, returning, refunding, or otherwise participating in transactions through the Platform, users agree to comply with this Policy and all incorporated Terms and Policies.

Ya’Mar LLC (“Ya’Mar,” “we,” “us,” or “our”) may update this Policy periodically for operational needs, fraud prevention purposes, payment processor requirements, legal compliance, customs obligations, marketplace integrity, shipping integrations, or Platform security purposes. Continued use of the Platform after updates constitutes acceptance of the revised Policy where permitted by law.

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1. Purpose of This Policy

This Policy governs return eligibility, refund handling, buyer protections, seller responsibilities, dispute resolution, refund processing, return shipping procedures, reimbursement limitations, abuse prevention measures, and operational protections relating to transactions completed through the Platform.

This Policy operates together with the Ya’Mar Shield Protection Policy, Digital Items Policy, International Shipping Policy, Prohibited Conduct Policy, Terms of Service, and all other incorporated Platform Policies.

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2. General Return Eligibility

Returns and refunds may be available for eligible transactions where:

• An item was materially not as described

• An item arrived damaged

• An incorrect item was received

• An item was not delivered

• A seller fails to fulfill the order

• A qualifying Ya’Mar Shield claim is approved

• A refund is otherwise required by law

Not all transactions qualify for returns or refunds.

Eligibility depends on:

• Transaction type

• Item category

• Seller disclosures

• Delivery status

• Condition of returned items

• Supporting evidence

• Platform Policies

• Fraud prevention reviews

• Applicable law

Ya’Mar reserves the right, to the fullest extent permitted by law, to determine return or refund eligibility at Ya’Mar’s reasonable discretion based on available evidence, Platform Policies, fraud prevention considerations, operational concerns, payment processor requirements, and marketplace integrity protections.

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3. Final Sale and Non-Returnable Transactions

Certain transactions are generally final sale and may not qualify for returns or refunds unless otherwise required by law.

Non-returnable or limited-return transactions may include:

• Digital items after download or delivery access

• Customized or personalized items

• Perishable goods

• Intimate or sanitary products

• Gift cards

• Downloadable content

• Certain clearance or final sale items

• Items clearly disclosed as non-returnable

• Transactions prohibited from return under applicable law

Buyer remorse, accidental purchases, personal preference dissatisfaction, sizing dissatisfaction where measurements were disclosed, subjective complaints regarding color tones, texture, scent, comfort, or similar subjective concerns generally do not qualify for refunds unless otherwise required by law.

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4. Return Request Timeframes

Buyers generally must report eligible return or refund issues within seventy-two (72) hours after confirmed delivery unless a different timeframe is required by law or expressly stated within a listing or Platform Policy.

Claims involving non-delivery, damaged items, counterfeit concerns, materially misrepresented items, shipping issues, or fraud concerns may require submission within shorter or longer timeframes depending on the circumstances.

Failure to timely report issues may result in denial of return eligibility, refund requests, Ya’Mar Shield coverage, or dispute protections.

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5. Seller Responsibilities

Sellers are solely responsible for:

• Accurately describing items

• Providing truthful disclosures

• Shipping items within stated handling times

• Packaging items appropriately

• Using approved shipping workflows where required

• Providing accurate tracking information

• Cooperating during disputes or investigations

• Complying with Platform Policies and applicable law

Sellers may not intentionally delay shipments, manipulate tracking information, provide misleading return instructions, refuse required return cooperation, interfere with investigations, or engage in deceptive refund practices.

Ya’Mar reserves the right to remove listings, suppress visibility, restrict sellers, delay payouts, reverse payouts, hold funds, require reserves, or suspend accounts where sellers negatively impact customer trust, shipping reliability, dispute rates, fraud prevention systems, customer service standards, marketplace integrity, or Platform reputation.

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6. Return Shipping Procedures

Where a return is approved, Ya’Mar or the seller may provide return instructions, prepaid return labels, return addresses, shipping requirements, customs documentation instructions, packaging instructions, or carrier requirements. For approved international returns, buyers and sellers may be required to complete customs documentation, provide additional shipment information, comply with carrier requirements, or satisfy destination-country import and export requirements before a return can be processed.

Buyers generally must ship approved returns within three (3) business days after receiving approved return instructions unless otherwise required by law or otherwise stated by Ya’Mar.

Returned items generally must:

• Match the condition received

• Include original components where applicable

• Not be materially altered

• Not be intentionally damaged

• Not contain substitute items

• Not violate Platform Policies

Failure to comply with return instructions may result in denial of refunds or Platform protections.

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7. Damaged, Incorrect, or Misrepresented Items

Buyers receiving damaged items, materially misrepresented items, counterfeit items, incomplete orders, or incorrect items may be required to submit:

• Photographs

• Videos

• Packaging evidence

• Shipping labels

• Tracking records

• Communications

• Authentication documentation

• Additional supporting information requested by Ya’Mar

Ya’Mar may require return shipment, inspection, additional verification, fraud review, or cooperation during investigations before approving reimbursements or refunds.

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8. International Returns and Customs Charges

1. International Returns and Customs Charges

International transactions may involve customs duties, VAT, GST, import taxes, brokerage fees, carrier surcharges, customs processing fees, governmental assessments, currency conversion costs, return shipping charges, and other cross-border fees.

Eligible international shipments may be shipped using Delivered Duty Paid (DDP) services. For DDP shipments, certain duties, taxes, VAT, GST, brokerage fees, customs processing fees, and similar import-related charges may be collected during checkout and remitted through participating carriers, customs partners, logistics providers, governmental agencies, or other authorized third parties.

Certain sellers may be permitted to offer Delivered at Place (DAP) shipping services where supported by Platform functionality. For DAP shipments, buyers may remain responsible for duties, taxes, brokerage fees, customs charges, governmental assessments, and similar import-related costs imposed by the destination country.

Where an international return is approved, buyers and sellers must comply with all return instructions, customs requirements, carrier requirements, and applicable laws. Ya'Mar, the seller, participating carriers, customs partners, or other service providers may provide return labels, customs documentation requirements, shipping instructions, or related return procedures.

Unless otherwise required by law, customs duties, import taxes, VAT, GST, brokerage fees, customs processing fees, governmental assessments, currency conversion costs, carrier surcharges, shipping fees, and similar cross-border charges may be non-refundable once incurred, assessed, collected, processed, or remitted.

Buyers and sellers acknowledge that the availability of refunds for duties, taxes, VAT, GST, customs charges, brokerage fees, and similar governmental assessments is determined by the applicable customs authority, governmental agency, carrier, logistics provider, or third-party service provider and remains outside Ya'Mar's control.

Refused international shipments, customs holds, customs inspections, denied imports, customs seizures, regulatory actions, carrier refusals, inaccurate customs declarations, inaccurate HS codes, inaccurate declared values, prohibited items, unpaid customs charges, buyer refusal, or customs-related delivery failures may limit or eliminate refund eligibility where permitted by law.

International returns remain subject to the International Shipping Policy, Buyer Protection Policy, Seller Protection Policy, Terms of Service, and all applicable Platform Policies.

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9. Refund Processing

Approved refunds may be issued to the original payment method, account balance, Platform credit, or other refund methods supported by the Platform.

Refund processing times may vary depending on:

• Financial institutions

• Stripe or payment processors

• Carrier systems

• Customs processing

• Banking systems

• Operational reviews

• Fraud investigations

Refunds may take approximately five (5) to ten (10) business days after approval depending on external financial systems outside Ya’Mar’s reasonable control.

Payments, refunds, reversals, reserves, chargebacks, payout processing, and related financial services may be facilitated through third-party providers including Stripe and affiliated service providers.

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10. Partial Refunds and Resolution Adjustments

In certain situations, Ya’Mar may approve partial refunds, negotiated resolutions, account credits, reimbursement adjustments, shipping reimbursements, or other limited remedies instead of full refunds.

Partial resolutions may apply where:

• Minor defects exist

• Partial damage occurred

• Incomplete components are missing

• Buyers elect to keep items

• Operational considerations justify adjusted resolutions

• Fraud prevention concerns exist

• Platform protections are limited

All refund determinations remain subject to Platform Policies, available evidence, payment processor requirements, fraud prevention considerations, operational protection measures, and applicable law.

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11. Return Abuse and Fraud Prevention

Ya’Mar prohibits refund abuse, return abuse, item switching, counterfeit substitutions, empty-box returns, intentionally damaged returns, manipulated evidence, false claims, abuse of Buyer Protection systems, excessive refund behavior, fraudulent chargebacks, or other deceptive conduct.

Ya’Mar may use automated systems, AI-assisted moderation systems, fraud detection technologies, machine learning systems, behavioral analysis tools, image analysis systems, risk-scoring systems, and operational monitoring systems to investigate disputes, detect suspicious activity, review return claims, enforce Platform Policies, and protect marketplace integrity.

Certain moderation, enforcement, fraud prevention, or refund decisions may involve automated systems.

Users engaging in abusive conduct may face:

• Denied refunds

• Withheld payouts

• Account restrictions

• Permanent suspension

• Chargeback fees

• Collections activity

• Arbitration

• Legal enforcement

• Referral to payment processors

• Referral to law enforcement agencies

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12. Chargebacks and Payment Disputes

Users agree to first attempt dispute resolution through Ya’Mar before initiating chargebacks or payment disputes through financial institutions where permitted by law.

If a chargeback or payment dispute occurs, Ya’Mar may provide transaction records, communications, tracking records, device information, customs documentation, fraud indicators, operational records, or related evidence to payment processors, financial institutions, arbitrators, regulators, customs authorities, or law enforcement agencies.

Fraudulent or abusive chargeback activity may result in:

• Denied Platform protections

• Chargeback administration fees

• Collections activity

• Account restrictions

• Permanent suspension

• Recovery actions

• Legal enforcement

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13. Recovery Rights

Where permitted by law, users authorize Ya’Mar and its payment processors to recover refunds, chargebacks, taxes, VAT obligations, customs duties, brokerage fees, processing adjustments, penalties, dispute costs, collections costs, shipping-related charges, operational losses, or related amounts from balances, reserves, payouts, linked payment methods, bank accounts, funding sources, or future transactions associated with the account. Recovery rights survive account suspension, restriction, closure, termination, disputes, chargebacks, or attempts to remove payment methods from the Platform. For international transactions, users additionally authorize Ya'Mar and its payment processors to recover customs duties, VAT, GST, brokerage fees, customs processing fees, carrier surcharges, governmental assessments, return shipping costs, customs-related penalties, customs adjustments, and related amounts resulting from inaccurate customs declarations, inaccurate HS codes, inaccurate declared values, inaccurate countries of origin, customs enforcement actions, carrier adjustments, import/export violations, or regulatory actions where permitted by law and applicable Platform Policies.

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14. Marketplace Role and Limitation of Liability

Ya’Mar operates as a marketplace platform connecting independent buyers and sellers.

To the fullest extent permitted by law, Ya’Mar is not responsible for:

• User conduct

• Inventory quality

• Seller performance

• Buyer conduct

• Carrier failures

• Customs delays

• International restrictions

• External payment system failures

• Third-party operational failures

• Subjective dissatisfaction

• Indirect damages

• Consequential damages

• Lost profits

• Emotional distress

• Business interruption

Ya’Mar’s liability relating to refunds, disputes, returns, or Platform transactions remains limited to the fullest extent permitted by law and remains subject to the Terms of Service and Ya’Mar Shield Protection Policy.

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15. Survival

Sections relating to payments, taxes, customs obligations, dispute handling, fraud prevention, collections activity, recovery rights, arbitration, liability limitations, chargebacks, enforcement rights, and Platform protections survive account suspension, restriction, closure, or termination.

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16. Policy Updates

Ya’Mar may update this Policy periodically for operational changes, fraud prevention measures, payment processor requirements, shipping integrations, customs compliance obligations, legal developments, marketplace integrity protections, or Platform security needs.

Updated versions become effective upon posting within the Platform or on Ya’Mar’s website. Continued use of the Platform after updates constitutes acceptance of the revised Policy where permitted by law.

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17. Contact Information

Ya’Mar LLC- Returns & Marketplace Support
📧 support@yamarapp.com

Ya’Mar LLC
United States