Effective Date: May 20, 2026

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This Seller Standards & Performance Policy (“Policy”) is incorporated by reference into the Ya’Mar Terms of Service and applies to all sellers using the Ya’Mar Marketplace application, website, and related services (collectively, the “Platform”). By listing, advertising, promoting, shipping, fulfilling, or selling items through the Platform, sellers agree to comply with this Policy and all incorporated Terms and Policies. Ya’Mar LLC (“Ya’Mar,” “we,” “us,” or “our”) may update this Policy periodically for operational needs, fraud prevention purposes, payment processor requirements, marketplace integrity, customer experience improvements, shipping integrations, legal compliance, customs obligations, or Platform security purposes. Continued use of the Platform after updates constitutes acceptance of the revised Policy where permitted by law.

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1. Purpose of Seller Standards

This Policy establishes seller performance expectations, shipping standards, fulfillment requirements, customer service expectations, operational standards, fraud prevention requirements, and marketplace integrity rules intended to maintain a safe, reliable, and trustworthy marketplace environment.

Seller performance may affect:

• Listing visibility

• Search placement

• Seller eligibility

• Category access

• Payout timing

• Reserve requirements

• Account standing

• Ya’Mar Shield eligibility

• Promotional eligibility

• Selling privileges

Ya’Mar reserves the right to monitor seller performance and enforce operational standards where reasonably necessary to protect customer trust, payment processor relationships, marketplace integrity, Platform reputation, operational reliability, or Platform security.

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2. Seller Responsibilities

Sellers are solely responsible for:

• Maintaining accurate listings

• Providing truthful disclosures

• Accurately describing item condition

• Using lawful inventory sources

• Shipping items on time

• Packaging items appropriately

• Providing accurate tracking information

• Responding to customer inquiries

• Complying with Platform Policies

• Complying with applicable laws

• Complying with customs obligations

• Maintaining account security

• Maintaining accurate account information

Sellers must conduct business honestly, professionally, lawfully, and in good faith.

Sellers may not manipulate listings, intentionally delay shipments, provide misleading tracking information, misrepresent inventory, manipulate reviews, interfere with investigations, abuse Platform systems, or engage in deceptive or fraudulent conduct.

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3. Listing Accuracy and Inventory Standards

All listings must accurately represent the item being offered for sale.

Listings must include:

• Accurate descriptions

• Accurate pricing

• Accurate photos

• Accurate condition disclosures

• Accurate category placement

• Accurate shipping details

• Accurate brand information where applicable

• Accurate inventory availability

Sellers may not use misleading descriptions, deceptive keywords, manipulated photos, unauthorized stock images, false authenticity claims, deceptive branding, misleading condition claims, inaccurate measurements, or misleading disclosures.

Listings for prohibited items, counterfeit goods, stolen goods, infringing materials, unlawful products, manipulated items, recalled products, or restricted inventory are prohibited.

Sellers remain solely responsible for ensuring inventory is lawfully sourced, legally owned, authentic where represented, and legally eligible for sale.

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4. Shipping and Fulfillment Standards

Sellers are expected to process and ship orders within stated handling timelines and maintain reliable fulfillment practices.

Shipping services, labels, tracking systems, address verification systems, and shipping integrations may involve third-party providers including ShipEngine and affiliated carrier partners.

Sellers must:

• Ship within stated handling times

• Use approved shipping workflows where required

• Upload accurate tracking information

• Package items appropriately

• Use reliable shipping practices

• Comply with shipping restrictions

• Comply with customs requirements

• Comply with export/import laws

Excessive late shipments, invalid tracking information, fulfillment failures, shipment cancellations, carrier disputes, shipping manipulation, or operationally unreliable fulfillment practices may negatively impact seller standing.

Ya’Mar reserves the right to restrict sellers, suppress listings, remove listings, impose reserves, hold payouts, limit visibility, restrict categories, or suspend selling privileges where shipping performance negatively impacts customer experience, fraud prevention systems, payment processor relationships, operational reliability, or marketplace integrity.

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5. Customer Service Expectations

Sellers are expected to maintain professional, respectful, and timely communication with buyers.

Sellers should:

• Respond to reasonable buyer inquiries

• Cooperate during disputes

• Provide truthful information

• Maintain professional conduct

• Avoid harassment or abusive conduct

• Avoid misleading buyers

• Avoid manipulative communication practices

Harassment, threats, abusive behavior, deceptive communications, spam, retaliatory conduct, manipulation attempts, or attempts to pressure buyers into avoiding disputes or reviews are prohibited.

Ya’Mar may review communications exchanged through approved Platform systems for fraud prevention, operational protection, dispute handling, marketplace integrity, legal compliance, or Platform security purposes.

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6. Seller Performance Monitoring

Ya’Mar may monitor seller activity, operational performance, dispute history, shipping performance, refund activity, chargeback activity, tracking reliability, cancellation rates, counterfeit claims, policy violations, customer complaints, account behavior, inventory sources, and fraud indicators to evaluate seller performance and marketplace risk.

Seller performance factors may include: Excessive chargebacks, repeated payment disputes, chargeback losses, abusive dispute activity, processor risk indicators, or elevated financial risk may negatively affect seller standing, payout eligibility, reserve requirements, visibility, verification requirements, Seller Protection eligibility, or continued access to selling privileges. Also:

• Shipment speed

• Tracking accuracy

• Dispute rates

• Refund rates

• Cancellation rates

• Policy compliance

• Customer satisfaction

• Listing accuracy

• Fraud risk

• Intellectual property complaints

• Operational reliability

• Customs compliance

Ya’Mar may use automated systems, AI-assisted moderation systems, fraud detection technologies, behavioral analysis tools, machine learning systems, image analysis systems, risk-scoring systems, and operational monitoring systems to review seller activity, evaluate operational risk, investigate disputes, detect suspicious activity, enforce Platform Policies, and protect marketplace integrity.

Certain moderation, fraud prevention, payout review, dispute handling, or enforcement decisions may involve automated systems.

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7. High-Risk Seller Activity

Ya’Mar may identify certain seller behavior as elevated risk including:

• Excessive disputes

• Excessive refunds

• Excessive chargebacks

• Counterfeit complaints

• Shipping delays

• Manipulated tracking

• Suspicious payout activity

• Fraud indicators

• Unverified inventory sourcing

• High cancellation rates

• Excessive customer complaints

• Policy circumvention attempts

• Repeated policy violations

• Repeated chargeback losses, excessive chargeback ratios, excessive payment disputes, processor-imposed risk designations, or patterns indicating elevated financial risk may result in increased reserves, delayed payouts, account reviews, additional verification requirements, reduced selling privileges, suspension, or permanent account termination.

Where reasonably necessary for fraud prevention, operational protection, payment processor requirements, customs compliance, or marketplace integrity, Ya’Mar may:

• Hold payouts

• Delay transfers

• Impose reserves

• Restrict categories

• Require additional verification

• Require sourcing documentation

• Require invoices or receipts

• Limit account functionality

• Restrict selling privileges

• Suspend accounts

• Permanently terminate accounts

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8. Seller Verification and Transparency

Sellers may be required to complete identity verification, tax verification, business verification, payout verification, address verification, inventory verification, or additional compliance reviews.

Verification services may involve third-party providers including Stripe, fraud prevention vendors, telecommunications providers, identity verification providers, analytics providers, and affiliated service providers.

Failure to complete required verification or provide requested documentation may result in:

• Listing restrictions

• Payout holds

• Reserve requirements

• Reduced visibility

• Category restrictions

• Account suspension

• Permanent termination

Ya’Mar reserves the right to request invoices, sourcing documentation, authenticity documentation, customs documentation, shipment records, proof of ownership, or additional records where reasonably necessary for fraud prevention, legal compliance, intellectual property enforcement, operational protection, or marketplace integrity.

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9. Intellectual Property and Authenticity Compliance

Sellers must comply with all intellectual property laws and Platform authenticity requirements.

Counterfeit goods, unauthorized branded inventory, pirated content, manipulated authenticity materials, replica goods, stolen inventory, infringing products, or unauthorized reproductions are prohibited.

Sellers remain solely responsible for ensuring that listings do not infringe copyrights, trademarks, patents, licensing rights, publicity rights, or other intellectual property rights.

Ya’Mar reserves the right to remove listings, preserve evidence, restrict sellers, cooperate with rights holders, cooperate with payment processors, cooperate with customs authorities, cooperate with regulators, cooperate with law enforcement agencies, or pursue legal enforcement where reasonably necessary for intellectual property protection or marketplace integrity.

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10. Payout Holds, Reserves, and Financial Reviews

Payments, reserves, payout processing, chargeback handling, fraud reviews, and related financial services may involve third-party providers including Stripe and affiliated service providers.

Ya’Mar reserves the right to hold payouts, freeze balances, delay transfers, reverse payouts, impose reserves, restrict account access, or require additional verification where reasonably necessary for:

• Fraud prevention

• Chargeback handling

• Excessive disputes

• Counterfeit concerns

• Customs compliance

• Payment processor requirements

• Operational protection

• Marketplace integrity

• Legal compliance

• Security concerns

Where permitted by law, sellers authorize Ya’Mar and its payment processors to recover refunds, chargebacks, penalties, taxes, customs duties, shipping-related charges, operational losses, dispute costs, collections costs, processing adjustments, or related amounts from payouts, reserves, balances, linked payment methods, bank accounts, funding sources, or future transactions associated with the account. Sellers additionally authorize Ya'Mar to assess and recover applicable chargeback administration fees, dispute handling fees, processor-imposed fees, investigation costs, and related recovery expenses arising from chargebacks or payment disputes. If a chargeback is resolved in the seller's favor, held transaction funds may be released or returned to the seller in accordance with applicable Platform Policies. Chargeback administration fees may remain non-refundable where permitted by applicable Platform Policies.

Recovery rights survive account suspension, restriction, closure, termination, disputes, chargebacks, or attempts to remove payment methods from the Platform.

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11. Enforcement Actions

Violations of this Policy may result in:

• Listing removal

• Listing suppression

• Reduced visibility

• Category restrictions

• Search suppression

• Payout holds

• Reserve requirements

• Account warnings

• Selling restrictions

• Transaction reversals

• Temporary suspension

• Permanent termination

• Collections activity

• Arbitration

• Legal enforcement

• Referral to regulators

• Referral to law enforcement agencies

Ya’Mar reserves the right to determine appropriate enforcement actions at Ya’Mar’s reasonable discretion based on available evidence, fraud prevention considerations, operational concerns, payment processor obligations, customs compliance requirements, marketplace integrity protections, Platform security, and applicable law.

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12. Limitation of Liability

To the fullest extent permitted by law, Ya’Mar is not responsible for seller business losses, reduced visibility, reduced sales, operational interruptions, customs delays, shipping disruptions, buyer conduct, chargebacks, tax obligations, intellectual property disputes, carrier failures, Platform outages, or losses arising from enforcement actions, fraud prevention measures, operational protections, or Platform moderation decisions.

Seller use of the Platform occurs entirely at the seller’s own risk.

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13. Survival

Sections relating to payments, reserves, collections activity, recovery rights, taxes, customs obligations, fraud prevention, dispute handling, arbitration, intellectual property enforcement, liability limitations, Platform protections, and enforcement rights survive account suspension, restriction, closure, or termination.

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14. Policy Updates

Ya’Mar may update this Policy periodically for operational changes, fraud prevention measures, legal compliance obligations, payment processor requirements, marketplace integrity protections, customs requirements, shipping integrations, or Platform security purposes.

Updated versions become effective upon posting within the Platform or on Ya’Mar’s website. Continued use of the Platform after updates constitutes acceptance of the revised Policy where permitted by law.

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15. Contact Information

Ya’Mar LLC- Seller Performance & Marketplace Compliance
📧 compliance@yamarapp.com

Ya’Mar LLC
United States