Effective Date: May 20, 2026​

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This Appeals & Dispute Review Policy (“Policy”) is incorporated by reference into the Ya’Mar Terms of Service and applies to all users of the Ya’Mar Marketplace application, website, and related services (collectively, the “Platform”).

By accessing or using the Platform, users agree to comply with this Policy and all incorporated Terms and Policies.

Ya’Mar LLC (“Ya’Mar,” “we,” “us,” or “our”) may update this Policy periodically for operational needs, fraud prevention purposes, payment processor requirements, marketplace integrity, legal compliance, customs compliance, Platform security, or operational protection purposes. Continued use of the Platform after updates constitutes acceptance of the revised Policy where permitted by law.

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1. Purpose of This Policy

This Policy governs review requests, appeals, moderation reviews, dispute handling, payout reviews, account enforcement reviews, transaction disputes, refund disputes, verification reviews, and operational review procedures relating to activity on the Platform.

This Policy applies to matters including account restrictions, listing removals, payout holds, reserve requirements, Ya’Mar Shield determinations, return disputes, counterfeit reviews, seller performance actions, fraud prevention measures, verification denials, moderation decisions, and permanent suspensions.

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2. Requesting a Review or Appeal

Users may request review of certain Platform decisions by following instructions provided within applicable notices, support communications, dispute workflows, account notifications, or Platform systems.

Review requests should include relevant information reasonably necessary for evaluation, including order information, supporting evidence, explanations regarding the dispute, and requested resolution details.

Supporting evidence may include photographs, videos, tracking information, communications, receipts, invoices, authenticity records, customs documentation, identity verification materials, or other information reasonably requested by Ya’Mar.

Failure to provide requested information or cooperate during investigations may result in denial of appeals, closure of review requests, reduced Platform protections, delayed resolutions, or additional enforcement actions.

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3. Review Procedures and Investigations

Ya’Mar may review transaction records, account history, payout activity, communications, shipment records, customs documentation, fraud indicators, operational records, technical activity, device information, IP logs, moderation history, verification materials, or related evidence when evaluating disputes or appeals.

Ya’Mar may use automated systems, AI-assisted moderation systems, fraud detection technologies, machine learning systems, image analysis systems, behavioral analysis tools, operational monitoring systems, and risk-scoring systems to investigate disputes, evaluate account activity, review evidence, detect suspicious conduct, enforce Platform Policies, and protect marketplace integrity.

Certain moderation, fraud prevention, payout review, dispute handling, or enforcement decisions may involve automated systems.

Where reasonably necessary for fraud prevention, legal compliance, operational protection, payment processor requirements, customs compliance, intellectual property protection, marketplace integrity, or Platform security, Ya’Mar may hold payouts, freeze transactions, preserve evidence, request additional verification, reverse transactions, remove listings, restrict categories, cooperate with payment processors, cooperate with customs authorities, cooperate with regulators, cooperate with shipping providers, cooperate with rights holders, or cooperate with law enforcement agencies.

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4. Resolution Timeframes and Outcomes

Review timelines may vary depending on the complexity of the dispute, availability of evidence, payment processor requirements, customs reviews, fraud prevention reviews, operational considerations, legal obligations, carrier investigations, or the volume of requests being processed.

Ya’Mar does not guarantee specific review timelines, reinstatement outcomes, reimbursement approvals, payout releases, refund approvals, or favorable dispute outcomes.

Users acknowledge that certain disputes, authenticity investigations, chargeback reviews, fraud investigations, customs reviews, or law enforcement matters may require extended review periods.

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5. Final Determinations

To the fullest extent permitted by law, Ya’Mar reserves the right to make final determinations regarding account standing, listing eligibility, refund eligibility, Ya’Mar Shield coverage, payout releases, reserve requirements, verification eligibility, seller performance status, fraud prevention measures, and Platform access restrictions.

Final determinations are made at Ya’Mar’s reasonable discretion based on available evidence, Platform Policies, fraud prevention considerations, payment processor obligations, legal requirements, operational concerns, marketplace integrity protections, customs compliance concerns, and Platform security considerations.

Reinstatement, reimbursement, refund approval, payout release, account restoration, or reversal of enforcement actions is not guaranteed.

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6. Abusive or Repeated Appeals

Users may not abuse review systems, repeatedly submit substantially identical appeals, submit manipulated evidence, harass reviewers, submit fraudulent documentation, interfere with investigations, abuse dispute systems, or attempt to circumvent Platform enforcement measures.

Ya’Mar reserves the right to deny repetitive, abusive, unsupported, manipulative, fraudulent, or bad-faith appeals.

Abusive conduct relating to disputes or appeals may result in additional enforcement actions including reduced Platform protections, account restrictions, payout holds, permanent suspension, collections activity, arbitration, or legal enforcement.

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7. Chargebacks and External Disputes

Users are encouraged to first attempt dispute resolution through Ya’Mar before initiating chargebacks or external payment disputes where permitted by law.

If a chargeback, external dispute, regulatory complaint, arbitration claim, legal claim, or payment processor dispute occurs, Ya’Mar may provide transaction records, communications, tracking information, fraud indicators, customs records, technical information, operational records, account history, verification materials, or related evidence to payment processors, financial institutions, arbitrators, regulators, customs authorities, collection agencies, or law enforcement agencies where permitted by law.

Initiating external disputes may affect eligibility for certain Platform protections, refunds, Ya’Mar Shield coverage, payout releases, or account standing.

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8. No Guarantee of Platform Access or Protection

Nothing in this Policy guarantees continued Platform access, reinstatement, refund eligibility, Seller Protection eligibility, Ya’Mar Shield eligibility, listing visibility, search placement, payout release, account restoration, or favorable dispute outcomes.

Ya’Mar reserves the right to prioritize fraud prevention, legal compliance, operational protection, customs compliance, customer safety, payment processor requirements, marketplace integrity, and Platform security when evaluating disputes and appeals.

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9. Limitation of Liability

To the fullest extent permitted by law, Ya’Mar is not responsible for losses arising from enforcement actions, account restrictions, listing removals, payout holds, fraud prevention measures, customs reviews, payment processor decisions, delayed dispute outcomes, operational reviews, regulatory actions, third-party investigations, or user conduct.

Users acknowledge that moderation decisions, fraud prevention measures, and dispute handling procedures may affect Platform access, transaction activity, visibility, payout timing, or account standing.

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10. Survival

Sections relating to payments, taxes, customs obligations, fraud prevention, dispute handling, collections activity, recovery rights, arbitration, liability limitations, enforcement rights, operational review rights, and Platform protections survive account suspension, restriction, closure, or termination.

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11. Policy Updates

Ya’Mar may update this Policy periodically for operational changes, fraud prevention measures, legal developments, payment processor requirements, dispute handling improvements, customs compliance obligations, marketplace integrity protections, or Platform security purposes.

Updated versions become effective upon posting within the Platform or on Ya’Mar’s website. Continued use of the Platform after updates constitutes acceptance of the revised Policy where permitted by law.

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12. Contact Information

Ya’Mar LLC-Appeals & Marketplace Review Department
📧 compliance@yamarapp.com

Ya’Mar LLC
United States